Frequently Asked Questions
The 64 Express Lanes will be on 8.4 miles of I-64 between I-264 and I-564 in Norfolk. (View a map.) They will replace the existing High-Occupancy Vehicle (HOV-2+) lanes along this corridor. The Express Lanes will be reversible, similar to the HOV lanes.
Access to use the 64 Express Lanes will require that all vehicles be equipped with a properly mounted E-ZPass. No longer will the lanes be restricted to HOV use only. The Express Lanes will be open to all drivers. Vehicles with two or more occupants can travel the Express lanes free by declaring HOV On status with an E-ZPass Flex.
Conversion is scheduled for completion by December 2017.
The initial operating hours will be 5am-9am (Westbound) and 2pm-6pm (Eastbound) Monday-Friday. There will be no charge or HOV requirements to use the 64 Express Lanes at other times.
Before each entry point to the 64 Express Lanes, there will be a sign with real-time information on the variable-toll rate. At that point, solo-drivers may choose to enter the Express Lanes or remain in the free General Purpose lanes. This variable rate will rise or fall depending on the amount of traffic in the 64 Express Lanes. The variable toll is designed to control congestion in the 64 Express Lanes and maintain a minimum average speed of 45 mph. That helps travel time for drivers in the 64 Express Lanes.
The 64 Express Lanes are designed to help make better use of the highway capacity that we already have. The 64 Express Lanes will provide choices for those who want a more reliable travel time, while at the same time relieving congestion in the free General Purpose lanes.
During operating hours, solo drivers can use their E-ZPass. High-occupancy vehicles (2+ riders) have the option of using the E-ZPass Flex to travel toll-free in the Express Lanes. (E-ZPass Flex features a switch for HOV-2+ declaration and is available at the E-ZPass Customer Service Centers in Portsmouth and Norfolk, DMVs, and online by visiting www.EZPassVA.com.)
During operating hours, identify that there are two or more occupants in the vehicle by setting the E-ZPass Flex to “HOV ON.” There will be no charge to use the Express Lanes when they are not in operation. (E-ZPass Flex features a switch for HOV-2+ declaration and is available at the E-ZPass Customer Service Centers in Portsmouth and Norfolk, DMVs, and online by visiting www.EZPassVA.com.)
Yes. If you have two or more occupants in your vehicle (HOV-2+) and an E-Zpass Flex transponder, you can travel toll-free in the Express Lanes during operating hours. There will be no charge or HOV requirements to use the Express Lanes outside of operating hours. (E-ZPass Flex features a switch for HOV-2+ declaration and is available at the E-ZPass Customer Service Centers in Portsmouth and Norfolk, DMVs, and online by visiting www.EZPassVA.com.)
No. Motorcycles ride for free during operating hours. There will be no charge or HOV requirements to use the Express Lanes at other times.
VDOT will collect and retain the revenue earned from the Express Lanes. It will be used for continued improvements of the I-64 corridor, ensuring a smoother commute for years to come.
The Virginia Department of Transportation.
There is no cost associated with exchanging your E-ZPass for an E-ZPass Flex. You may visit an E-ZPass Customer Service Center in Norfolk or Portsmouth to begin this process, call 1-877-762-7824 toll-free or visit www.EZPassVA.com. NOTE: Do not attempt to exchange your E-ZPass device for an E-ZPass Flex at an E-ZPass On-the-Go retailer. The retailer will not be able to facilitate the exchange.
Start by visiting www.EZPassVA.com. From there, you can find a link to E-ZPass Customer Service Center locations in Norfolk and Portsmouth. You can also find a link to our convenient E-ZPass On-the-Go retailers that sell E-ZPass and E-ZPass Flex devices.
You may also contact E-ZPass Customer Service by mail or phone:
P.O. Box 1234
Clifton Forge, VA 24422-1234
During operating hours, your Clean Special Fuel license plate will no longer provide you with an exemption from the HOV-2+ requirement on the aforementioned corridor of I-64. During operating hours, only buses, motorcycles and vehicles carrying two or more people will be able to use the 64 Express Lanes without paying a toll. Drivers traveling alone – even those with Clean Special Fuel license plates – will need to pay a variable toll to access the 64 Express Lanes during operating hours. Outside of operating hours, the 64 Express Lanes will remain free and open to all motorists excluding commercial trucks. You may continue to utilize the HOV exemption your Clean Special Fuel plate provides on certain HOV corridors that are not operating as Express Lanes.
When the 64 Express Lanes come online, you will either need an E-ZPass or an E-ZPass Flex to access the lanes during operating hours and pay the variable toll. A regular E-ZPass can be used to pay your toll. An E-ZPass Flex set to HOV mode allows vehicles with two or more occupants to travel on the 64 Express Lanes toll-free.
We understand you may have registered your vehicle with a Clean Special Fuel plate for the primary purpose of driving on the HOV lanes. Since they will no longer provide HOV exemptions in these corridors, we also understand that you may wish to exchange your Clean Special Fuel plates for standard plates. If you choose not to retain your Clean Special Fuel plates for the $25 annual fee, you may wait until it’s time to renew and exchange your plates or exchange them early. If you have any questions regarding the exchange of your license plates, please contact the DMV by calling 804-367-0492.
The driver will not pay the toll; however, the driver will be subject to a citation for HOV violation issued by the Virginia State Police. A citation results in court action along with a potential fine. Accumulating HOV violations can result in points against a driver's license.
If paid via Missed-a-Toll within five days, the total owed is the amount of the toll + $1.50 toll violation. Between six and 36 days; a violation notice is generated, and it is the amount of the toll + $12.50 (for each transaction). Between 37 and 66 days; a second violation notice is generated, and it is the amount of the toll + $25.00 (each transaction) Between 67 and 120+ days; violation moves to collection and it is the amount of the toll + $35.00 (each transaction) A toll violation that is unsuccessful in the collections process moves to court which is the amount of the Toll + $35.00 + civil penalties.
At the time of entry, the switch must be in the correct position in order for drivers to be recognized as HOV-2+. A correction will not be issued.
If the vehicle's license plate is on the E-ZPass account, the toll will be applied to the account (called a VToll). There is a limit of how often this can occur before a $1.00 administrative fee begins to apply for each VToll. If the vehicle's license plate is not on the E-ZPass account, a violation transaction will be created. That will include a $12.50 administrative fee on the notice. IMPORTANT: Make sure your vehicle's license plate is on your E-ZPass account.